Warranty

Warranty

We strongly suggest our customers read the following information thoroughly prior submitting an order! Customer Satisfaction is our #1 Priority! We have pulled out all the stops to assure that you are provided with all of the information needed to place your order online. However, if you have any doubt that the item you are ordering online may not work for your application, please feel free to contact our knowledgeable sales staff at 1-888-839-7088. Our customer services reps will be happy to answer your questions. WARRANTY: We guaranty our products from manufacturer defects within the first 30 days of placing your order. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. scooterdepot.us will be responsible for the shipping costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs. We may require the original part be returned to us with a copy of the invoice and a brief statement indicating the defective nature of the merchandise. Upon arrival, we will verify the defect. Please note, items are covered for regular use, if we find the cause to be from misuse or abuse the item(s) may be outside the warranty and the customer may incur repair charges. Replacement parts are shipped without charge, but it is customer's responsibility to physically install the replacement parts. If it is necessary for the full product to be returned for repair or replacement, customers are responsible for the shipping cost to and from scooterdepot.us. If you have questions about our warranty, please contact our support department for troubleshooting or installation guide. Our support department is open Monday through Friday 9AM to 5 PM Pacific Standard Time. 30 Days Limited Parts Warranty Detail: Remember Warranty is effective only if: (1) The product is completely and correctly assembled by any end users (2) The product is used under normal conditions for its intended purpose; (3)The product receives all necessary maintenance and adjustments. 1. Engines are not covered. Each engine is started, tuned up and tested before we ship the pocket bike to you. Failure to premix oil with the gas is not covered. 2. The warranty does not cover wear and tear of the products, plastic parts & components (color coordinated housings, etc.) batteries, brakes, brakes handles, seats, lights, belts, tires or gas engine or any other parts damage due to abuse or misuse. 3. Pull starters are not covered. This item is expected to break after several uses. Pocket bike owners should keep this spare part on hand. 4. Spark plugs are not covered. Spark plug wire is not covered if damaged from engine heat. It is suggested that each pocket bike owner keep 2 or 3 spare spark plugs on hand. 5. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us within 3 days of receiving pocket bike). 6. Kickstand is not covered. 7. Damage caused due to an improperly adjusted chain falling off, broken sprockets, brake rotors and wheel bearings are not covered. Customers should take care to tighten the chain after each ride. There should be no play in the chain. 8. Battery (on super bikes & batteries in electric pocket bikes) will be covered for 2 months. 9. Light bulbs are not covered under warranty due to the excessive natural vibration that occurs in gas pocket bikes with 2 stroke engines. Excessive vibration is normal. 10. Unauthorized outside repair would not be covered under warranty.   RETURN POLICY: " Warning! " Manufactures defects will only be covered" There are absolutely no refunds for any fueled items or used items regardless of damage or performance, all sales are FINAL! Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted. scooterdepot.us attempts every effort to ensure that products are completely functional and free of any damage before shipment from our warehouse. We strongly suggest our customers please inspect your new product immediately upon receipt. If the vehicle is damaged during the shipping, you must contact our Customer Service Department within 3 days of delivery to obtain a RMA number and we will provide you with free replacements parts, & free live telephone technical support within the 30 days warranty period. HOWEVER, if you insist to return the product – Remember! All returns are subject to a 30% restocking fee and original shipping and handling are not refundable. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted. The customer is responsible for any damage or loss occurred during the return shipping. No returns will be accepted without prior authorization from scooterdepot.us All returns must be pre-authorized by scooterdepot.us personnel. To receive your Return Authorization Number, please call us at 1-888-839-7088. Merchandise returned within 7 days of receiving the product and item must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. We will not accept any scooter returns based on unsatisfactory legal status. Please check the legal status of scooters in your area, AND you may contact your state legislature and local Department of Motor Vehicles. If you are returning the product, you must read the following terms thoroughly! Only after an inspection of returning product, a refund check will be issued and mailed to you within 2-3 weeks of receipt. You must meet all the following terms to qualify for a refund. All returns are subject to a 30% restocking fee and original shipping and handling are not refundable! Customers are responsible for the returning shipping cost! • The products must be returned in unused and resalable condition in its original packaging. A copy of your original invoice must be included in a return shipment. . • All packaging materials, instruction sheets and/or instruction manuals must be returned. • All manuals and warranty registration cards must be unmarked. • Display the RMA number prominently on the outside of the box to avoid delays to your refund. Warning: If there is any charge back initiated by customer due to damages you will have to pay 30% restocking fee.