Shipping Policy

Shipping Policy

General Shipping information: Please keep in mind that it is our goal to ship your order the same day it is placed if we receive your order before 11:00 am Pacific Standard Time. It takes approximately in between 5 to 7 business days for delivery. Wire transfer, Cahier Check or Money Order payment are only accepted via phone order, please contact one of our customer service reps at 1-888-839-7088 for Non-Credit Card Order Discount. We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. Sorry! We are not accepting international shipments at this time. For Shipments to Alaska, Puerto Rico, Virgin Inland and Hawaii please email or phone us for shipping prices. Items that include Shipping does not pertain Alaska, Puerto Rico, Virgin Inland and Hawaii. Smaller Items (under 70 lbs.) Smaller items up to 700 lbs. will ship via "UPS" Ground Service. For rush orders, additional shipping charges will apply. Please contact our shipping department for detail shipping cost. Some items shipped by "UPS" may have an oversize fee, this will cause shipping price to increase. Standard shipping is via UPS Ground. Next Day Air and 2nd DAY Air deliveries are also available at an additional cost, if next day or 2nd day Shipping is requested the order will be shipped the same day it is ready. Please call to verify item stock status and shipping cost. Larger Items (over 70 lbs.) Items over 150 lbs will ship via DHL Ground shipping or "Freight Truck". When “Freight Truck” is selected we will arrange delivery with one of several freight companies that we deal with on a daily basis. The freight company must be able to access your area with a large truck (sometimes an 18-wheeler). The trucking company will call you before attempting to deliver the item. Make sure someone will be present to receive the items and that you give us a valid day time phone number for them to contact you. Also be sure to fully inspect the shipment when it arrives, notify the driver of any damage or missing pieces. Stock Status: Items that are available for immediate delivery will "Usually ship within 24 hours". These items are usually shipped the same day the order is placed if we receive the order by 11:00am Pacific Standard Time, also are subject to a successful payment delivery. If the order is received after 1:00pm Pacific Standard Time, your order will usually be shipped the following business day. Remember that Saturday and Sunday are not considered business days and no packages will be shipped on these days. There may be an occasion when we are temporarily out of stock on a particular item. Items that are not available for immediate delivery will state they are "temporarily out of stock". We may be expecting a normal shipment from the manufacturer or the item may be on back-order from the manufacturer. Usually we are restocked in a matter of days but on occasion an item can take weeks to be restocked. You can always contact us to find the current status of a certain item you wish to purchase. Cancellations: Cancellations must be made within 24 hours after the order is placed. Please contact a Customer Service Representative in order to cancel your order. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment. Once the item is shipped, the order cannot be cancelled. If you choose to cancel your order once it has been shipped, you will be charged for return shipping and a 30% restocking fee. And, the shipping and handling cost to you is Non-Refundable! Please allow 2 to 3 business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once refund has been issued.